Malaysia’s appeal in offering Knowledge Process Outsourcing (KPO) services is on par, if not better than the KPO market leader India, Deputy Prime Minister Tan Sri Muhyiddin Yassin said.

This is because, Malaysia has a competitive labour cost, a relatively high proportion of university graduates and a multicultural workforce that is fluent in multiple languages including English.

“Furthermore, Malaysian cost and quality of telecommunications infrastructure is set to improve tremendously with the government driven broadband initiatives.

“The key success factor to Malaysia’s nascent KPO sector, above all, is to demonstrate the depth and quality of Malaysian talent pool in areas beyond IT, especially engineering R&D (research and development) and back office work in industries such as finance services,” he said.

Muhyiddin said this in his keynote address at the launch of Advanced Micro Devices Global Services (M) Sdn Bhd (AMD) Global Services Malaysia, Cyberjaya Centre. Also present was AMD Inc senior vice-president corporate controller Devinder Kumar.