Infotech
JBA Infotech: KPO and Off-Shoring
You’ve heard of it. Perhaps you’ve tried it. It may have been a great success or a terrible disaster. We strongly believe that projects taken offshore generally fail for one primary reason: management. The resources are smart, talented, and are well paid for their age demographic and have been trained at some of the best colleges in India. Our facilities are modern, with high power supplies and offsite backup of client work product. JBA Infotech is ISO 27000 certified. So why do projects fail even with highly trained staff and the latest technology? Simply put: management. Our onshore management team has been managing offshore projects for over ten years, six of those at our own facility in Bangalore. Our process starts with carefully vetting project managers to oversee the development in Bangalore, choosing the best candidate for the job. These offshore managers are paired with onshore managers, and together they are tasked with establishing a communication regime which starts with daily team meetings and ends with client status meetings scheduled at the frequency desired by the client. Our management team has established methodologies for documentation, prototyping, release management, and QA testing.
Application development isn’t the way to incur savings offshore. Business Process Outsourcing (BPO) and its close relative Knowledge Process Outsourcing (KPO) are both viable options for sending parts of your business offshore to enjoy the savings both in salaries and overhead. KPO, the more sophisticated of the two, is the employment of professional level workers performing complex analyses from medical doctors reading X-Rays to accountants preparing annual statements to financial analysts assessing investment strategies. BPO’s refer mainly to the creation of large call centers or other facilities requiring a less educated staff, such as medical transcription or insurance claim review. JBA will be happy to discuss our experience in establishing these kinds of facilities with you.
